Delight customers with a seamless purchase experience from online to in-store. Get your staff the best tools to close more deals faster, with greater gross.
Your Complete Automotive Retail Solution:
Meet customers on their terms, no matter where they are or what device they're on. Shoppers can complete their entire deal online and even secure a vehicle with a deposit, or seamlessly pick up where they left off at your showroom to finish in-store without missing a beat. The all-in-one solution you’ve been dreaming of to give customers the experience they’ve been looking for and your staff the tools they need to close the deal.
The Operating System for your Sales Department
Stay aware of what's going on in every deal, both online and on your showroom floor. Digitize your showroom and track every step of the sales process to optimize your team's efficiency while providing the best customer experience possible.
Price and Packages Enroll Now Compare Packages Set Up a DemoEnhance Your Customer Experience
Engage with online shoppers as if they were in your store. Start a Video Walkthrough instantly and give customers the same hands-on experience they would get with a sales rep on your showroom floor.
Show them specific vehicle details, instruct them on features and capabilities, or simply put a face to your name and give shoppers a personal touch, no matter where they are shopping from. Provide a concierge-like service to customers to help close the deal with greater satisfaction and trust.
Full Process Control & Visibility
Stay aware of what's going on in every deal, both online and on your showroom floor. Digitize your showroom and track every step of the sales process to optimize your team's efficiency while providing the best customer experience possible. Deep reporting and analytics dashboards allow you to identify trends in real-time, and optimize your process from a data-driven perspective.
Without ever leaving the customer’s side, your staff can connect to an available manager to quickly get approvals on new deals and push the details to customers instantly. Plus, our iPad app puts all of the information your staff needs to close the deal right at their fingertips.
Native F&I Menu
The sale doesn't stop when a customer selects a vehicle and finalizes their deal terms.
Maximize PVR with a full F&I menu integrated directly into our shopping experience. Customize protection plans and even build custom bundles to increase F&I product penetration.
Live Chat & Video Walkthroughs
Instantly connect your store staff with online shoppers via Live Chat that is fully integrated into the Upstart platform. Quickly switch vehicles, update pricing, and collect information while easily answering customer questions and walking them through the sales process.
Live chat not live enough? Humanize the process and close the deal with a personal touch. Start a Video Walkthrough instantly to give customers the same hands-on experience they would get on your showroom floor.
Integrated Digital Desking and Manager Chat
Customize deal details on the fly for both online and showroom shoppers. Quickly update pricing, incentives and rebates, finance details or anything else you need to create the right deal for your customers. Connect with managers instantly via our built-in chat, allowing managers to remotely push deal updates in real-time so your staff never needs to leave a customers’ side.
Integrations With Your Existing Systems
We work with all of the major systems in your store today including: Website Platforms, Inventory Providers, CRMs, Trade-In Systems, F&I Systems and more. Our deep integrations allow us to sync deal information between all of your systems in real-time, letting your staff and managers have complete control of the deal from a single platform while we take care of all of the data magic behind the scenes.
Reach Every Buyer on Any Platform
Give every prospective customer the same great customer experience no matter how they find your store. Reach prospective buyers on every platform, including Cars.com, Edmunds, Autotrader, or anywhere else you are receiving leads from today, and instantly drive them into the Upstart experience with high-performing personalized email and text communications that lead directly into the next step of the purchase process.
True Partnership
Our success is your success. We don’t just give you logins and let you go. Our team of Digital Retail Consultants will be with you every step of the way from store launch to performance consultations, regular store check-ins and more. Our team is here to make you successful, and to receive your input in order to shape the future of our platform.